Frequently Asked Questions
Everything you need to know about your LOJ Conversions shopping experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored silhouette.
Are your materials sustainably sourced?
At LOJ Conversions, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by next year.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may be applied by your local government upon entry, which are the responsibility of the customer.
How should I care for my garments?
To maintain the longevity of your pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and high-heat tumble drying to prevent shrinkage.